Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Not receiving emails with a @btinternet.com address

  • 1 ответ
  • 1 имеет эту проблему
  • 4 просмотра
  • Последний ответ от Wayne Mery

more options

Hi - my email address @btinernet.com works fine with sending emails but I have not received any emails into this address through Thunderbird for several days and I have used Thunderbird for years. I can get my emails if I go to BT mail but nothing is coming through Thunderbird.

I've checked all the usual parameters etc in the accounts setting and all look fine and my computer guru spend an hour last night trying to sort out the problem and was baffled.

Any help would be most appreciated

many thanks

Kim

Hi - my email address @btinernet.com works fine with sending emails but I have not received any emails into this address through Thunderbird for several days and I have used Thunderbird for years. I can get my emails if I go to BT mail but nothing is coming through Thunderbird. I've checked all the usual parameters etc in the accounts setting and all look fine and my computer guru spend an hour last night trying to sort out the problem and was baffled. Any help would be most appreciated many thanks Kim

Все ответы (1)

more options

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.