Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Bookmarks and data disappeared after password reset.

  • 1 ответ
  • 1 имеет эту проблему
  • 1 просмотр
  • Последний ответ от Paul

more options

Hello, I reinstalled the Firefox application, I wanted to log into my account but forgot the password, decided to restore it, reset the password, logged in and synchronized, but the synchronization did not give any results, all passwords and bookmarks disappeared. I saw a warning that each password is attached to a specific account and some data may not be restored, but I did not think that ALL data would be lost. Is there no way to bring them back? Thank you.

Hello, I reinstalled the Firefox application, I wanted to log into my account but forgot the password, decided to restore it, reset the password, logged in and synchronized, but the synchronization did not give any results, all passwords and bookmarks disappeared. I saw a warning that each password is attached to a specific account and some data may not be restored, but I did not think that ALL data would be lost. Is there no way to bring them back? Thank you.

Все ответы (1)

more options

Hi

Firefox Sync is not an online back up service, it is designed to be used to move bookmarks and user credentials between copies of Firefox.

If you reset your password, any data in transit from your copy of Firefox will be lost.