Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Эта тема была архивирована. Если вам нужна помощь, задайте новый вопрос.

Primary email is not my account email - can't change it

  • 2 ответа
  • 1 имеет эту проблему
  • 4 просмотра
  • Последний ответ от jack4075

janbrownell
janbrownell
more options

I tried to update my primary email, but it said it was already associated with my account -- even though it wasn't displayed. I added a secondary email and made that primary, hoping it would then allow me to add my main email and then swap them. But it still said the main one was already associated (even though it's not shown). I only have two email addresses. I don't want the secondary one to be the primary one. But I can't add it or edit them. Clues?

I tried to update my primary email, but it said it was already associated with my account -- even though it wasn't displayed. I added a secondary email and made that primary, hoping it would then allow me to add my main email and then swap them. But it still said the main one was already associated (even though it's not shown). I only have two email addresses. I don't want the secondary one to be the primary one. But I can't add it or edit them. Clues?

Все ответы (2)

janbrownell
janbrownell Задавший вопрос
more options

ok. So I logged out and logged back in. NOW my main email is listed as primary. Good. BUT it won't let me add my secondary email, again claiming that 'secondary email must be different from account email'.

jack4075
jack4075
more options

I simply want to change my email address - how hard should that be!!!!!!!!! Now it says "You've tried too many times. Please try again ⁨{$retryAfter}⁩". If it is too hard then I just give up. It is not essential I change and when the old email disappears that is Firefox's problem because I have tried.