Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

I made the horrible mistake of refreshing FIrefox. Now nothing opens. EVERYTHINGis DID NOT CONNECT POTENTIAL SECURITY ISSUE. I have followed the 15465456 instructions to try and fix it the best I could... NOTHING.

more options

can someone tell me how to reverse this mess? I refreshed in an effort to get my vanished toolbar back. That worked. NOW, nothing works. I have a toolbar that connects to nothing. if you know this is going to break all the time, can't you just write a macro to fix it? I have followed all the instructions I can find, and it still doesn't work. I REALLLLLLLLY don't want to dump firefox, but I need something reliable that works.

can someone tell me how to reverse this mess? I refreshed in an effort to get my vanished toolbar back. That worked. NOW, nothing works. I have a toolbar that connects to nothing. if you know this is going to break all the time, can't you just write a macro to fix it? I have followed all the instructions I can find, and it still doesn't work. I REALLLLLLLLY don't want to dump firefox, but I need something reliable that works.

Все ответы (3)

more options
more options

I refreshed it too... AND I AM ANGRY at Safari / Mozilla... I cannot believe it wiped out history and passwords. Nothing but anger. They need to create a button to reverse this.

more options

jimwww said

I refreshed it too... AND I AM ANGRY at Safari / Mozilla... I cannot believe it wiped out history and passwords. Nothing but anger. They need to create a button to reverse this.

When it works correctly, all your bookmarks and passwords carry over. Did it run to completion, or crash, or do you recall anything unusual?

Normally there will be a folder on your system desktop named Old Firefox Data -- if you have that folder, don't delete it! We'll need it.

Could you start a new question and include your system info: https://support.mozilla.org/questions/new/desktop/form