Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Trying to open Firefox browser but I keep getting the message "couldn't load XPCOM."

  • 2 ответа
  • 0 имеют эту проблему
  • 3 просмотра
  • Последний ответ от cor-el

more options

Trying to open Firefox browser but I keep getting the message "couldn't load XPCOM."

Trying to open Firefox browser but I keep getting the message "couldn't load XPCOM."

Все ответы (2)

more options

What site and screenshot of the issue?

more options

An error message about XPCOM missing or about platform version usually happens because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox program folder. This can happen in case security software was keeping a handle of some of the files in the Firefox program folder preventing Firefox from replacing all the files. You need to do a clean reinstall and remove the Firefox program folder to ensure that all files are replaced. You may have to disable security software temporarily in case the problem persists.

You can find the full installer of the current Firefox release (108.0.2) in all languages and all operating systems here: