Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

broke

  • 3 ответа
  • 0 имеют эту проблему
  • 5 просмотров
  • Последний ответ от Terry

more options

Firefox says I am up to date. FedEx and Best Buy says I need to update Firefox in order to get on their site

Firefox says I am up to date. FedEx and Best Buy says I need to update Firefox in order to get on their site

Все ответы (3)

more options

Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search104

Did you clear your browser cache? https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

I have no issues with either site. see screenshot I've been on Best Buy several times this week. Trying to buy a ultra wide curved monitor, debating between 34 and 38in HP on BB, ebay, and Amazon. Show us what you're seeing. Post full browser screenshot and not just the error message.

more options

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

more options

If none of that works, you may have a corrupt installation and need to reinstall Firefox.