Avatar for Username

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Эта тема была архивирована. Если вам нужна помощь, задайте новый вопрос.

Printing in color even though color mode is set to Black & White

  • 4 ответа
  • 2 имеют эту проблему
  • 5 просмотров
  • Последний ответ от Erik Schreuder

pageme2
pageme2
more options

I believe this issue started today. When I print using the Firefox dialog box, all of the printed pages are in color even though the color mode is set to Black and White. I have not changed any of my printer setting and have been using the same printer for many years. The printer is an HP Officejet Pro 8600. I have Firefox version 116.0.3 which was just updated today to that version. When I use another browser (Google Chrome) the pages are printed in Black & Whte. Therefore this appears to be a Firefox issue. I am using Windows 10 64 bit. How can this problem be corrected so that the pages will print in Black & White when I use the Firefox diaglog box? Thanks.

I believe this issue started today. When I print using the Firefox dialog box, all of the printed pages are in color even though the color mode is set to Black and White. I have not changed any of my printer setting and have been using the same printer for many years. The printer is an HP Officejet Pro 8600. I have Firefox version 116.0.3 which was just updated today to that version. When I use another browser (Google Chrome) the pages are printed in Black & Whte. Therefore this appears to be a Firefox issue. I am using Windows 10 64 bit. How can this problem be corrected so that the pages will print in Black & White when I use the Firefox diaglog box? Thanks.

Все ответы (4)

zeroknight
zeroknight
more options

You could use the system print dialog instead. You can make it default by going to about:config in the address bar and changing print.prefer_system_dialog to true.

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

pageme2
pageme2 Задавший вопрос
more options

I tried the trouble shooting mode and the problem still exists (printed pages are in color even though Black & White mode is selected). I did a refresh of my existing profile and the problem still exists. It is interesting that the print preview shows up as Black & White, but the printed pages are in color. This only occur when I use Firefox ... does not occur in Google Chrome or MS Edge.

pageme2
pageme2 Задавший вопрос
more options

I also looked at >> Help >> More Troubleshooting Information to check the printer information. Here's is what was listed before I cleared the saved printer settings: 

print_printer .... value = HP Officejet Pro 8600 (Network)

print.printer_HP_Officejet_Pro_8600_(Network).print_in_color ... value = false

I cleared the saved printer settings and then restarted Firefox, and the issue still exists (printed pages are in color even though Black & White mode is selected).

I checked the saved printer settings again, and the same entries are there again.

Erik Schreuder
Erik Schreuder
more options

For me it is just upside down. My printer works oké, but the prints from Firefox are B/W even though the color mode is color. Help me please