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Can't send or receive email

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  • Последний ответ от gyfbvss4jy

gyfbvss4jy
gyfbvss4jy
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Can't send or receive email since Telstra changed authentication. After an hour on the phone with Telstra they claims settings are correct as I can access through webmail, but not through Thunderbird.

In privacy and settings, Saved password ,Under saved logins nothing appears, ( I did "remove all" as instructed by Telstra but we can't figure our how to add it back.)

Can anyone instruct me how to fix this? Many thanks I appreciate your assistance

Can't send or receive email since Telstra changed authentication. After an hour on the phone with Telstra they claims settings are correct as I can access through webmail, but not through Thunderbird. In privacy and settings, Saved password ,Under saved logins nothing appears, ( I did "remove all" as instructed by Telstra but we can't figure our how to add it back.) Can anyone instruct me how to fix this? Many thanks I appreciate your assistance

Все ответы (3)

gyfbvss4jy
gyfbvss4jy Задавший вопрос
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screenshots for above query

Matt
Matt
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What are the settings in outgoing server (SMTP) shown as? (I do not have a great deal of faith in Telstra support. They told me my problem was with Outlook and I did not even have the software installed.)

There was a time that Telstra was using Microsoft Hotmail/Outlook.com for new Telstra mail accounts and even transferred some of their customers there. Was your email one of them?

gyfbvss4jy
gyfbvss4jy Задавший вопрос
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The outgoing server is smtp.telstra.com As far as I know the email hasn't been transferred When I try and open thunderbird I get a message saying " Sending of password for user did not succeed. Mail server mail.bigond.com responded. Authentication failed"

Thank you for your help