Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Email folders gone after thunderbird update -- I want them back

  • 8 ответов
  • 0 имеют эту проблему
  • 36 просмотров
  • Последний ответ от Wayne Mery

more options

Thunderbird update resulted in all earthlink.net emails before January 20 gone. All Local folders with important saved messages are gone. I did not ask for any emails or any folders to be deleted and I need them back. How do I get my emails, and especially the Local folders back. Please reply asap. Kevin J. Cleek [edited phone# from community support forum] [edited] @earthlink.net

Thunderbird update resulted in all earthlink.net emails before January 20 gone. All Local folders with important saved messages are gone. I did not ask for any emails or any folders to be deleted and I need them back. How do I get my emails, and especially the Local folders back. Please reply asap. Kevin J. Cleek [edited phone# from community support forum] [edited] @earthlink.net

Изменено James

Все ответы (8)

more options

Check the following article in case that's what happened:

https://support.mozilla.org/kb/recover-user-data-missing-after-thunderbird-update

Полезно?

more options

Not helpful at all. Link doesn't appear to restore the email with its Local folders. All my emails with colored Tags were deleted as well. Now I have none at all. The link sent has one other profile with the last home page and web pages, but it is the same as the January 28, 2025 update.

I want my email restored to the way it was on January 27, 2025, before the Thunderbird email update. There is important data in those Local folders and Mozilla Thunderbird should not have deleted them along with all the emails that were had colored Tags.

Please do not make me sorry that I have donated every year to keep Thunderbird running since signing up from the beginning.

Полезно?

more options

Is this an IMAP or POP account? Are you running Thunderbird on a computer, Mobile, Tablet or something else (please specify)? Which Operating System are you using?

Полезно?

more options

This is a POP account. Running Thunderbird on a desktop, updated to Windows 11 in December.

Полезно?

more options

Go to C:\Users\[Users]\AppData\Roaming\Thunderbird\Profiles\XXXX.default-release and then Mail\Local Folders Are there files bearing the names of any of your lost folders in there?

Полезно?

more options

Yes. Wow! Found it. All the folders are there. What do I do now?

Полезно?

more options

Thank you, frisée. The folders are there but the contents are unreadable as they are now. The prompts ask me what I want to do with them. How and where do I move them or save them to email again, so they are not lost?

Полезно?

more options

Please post a screen shot of the prompt.

Полезно?

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.