Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Firefox asks (twice) to save and close tabs, on new open windows without tabs, when i close them.

  • 4 ответа
  • 3 имеют эту проблему
  • 8 просмотров
  • Последний ответ от Pr3t3nd3r

more options

About one month ago, i started to receive a message box from firefox, asking if i wanted to save and close tabs, on newly open windows (and pop-ups) without any tabs open on them. And everytime i close the windows without tabs, firefox asks it twice... I did not made any changes, so i don't know why it started doing this.

About one month ago, i started to receive a message box from firefox, asking if i wanted to save and close tabs, on newly open windows (and pop-ups) without any tabs open on them. And everytime i close the windows without tabs, firefox asks it twice... I did not made any changes, so i don't know why it started doing this.

Все ответы (4)

more options

I have started a chat with firefox support, and while it was that new window opened (from the chat), this problem didn't occurred, and i thought it was solved... :\

more options

With two open windows, it does not happen. I was advised, to close the add-ons, one by one, to see if one of them is doing this.

more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
more options

The add-on causing this situation was:

HTML5 Extension for Windows Media Player Plug-in 1.0

Disabling it, will solve the problem. Thanks!