Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Cannot install Firefox, it disappeared from my computer for no reason.

  • 4 ответа
  • 4 имеют эту проблему
  • 1 просмотр
  • Последний ответ от HeidiW

more options

Firefox and all other web browsers stopped working for me. I tried to re-install them but get an "application cannot be found" error when I try to run the setup.

Firefox and all other web browsers stopped working for me. I tried to re-install them but get an "application cannot be found" error when I try to run the setup.

Все ответы (4)

more options

Do a malware check with some malware scanning programs.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

See also:

more options

Thank you.

I'm not being allowed to run setup for any of these.

But I was able to run Windows Defender as it was already installed on my machine. Still having the same problem.

more options

If you are blocked to install AV scanning programs then that is a strong indication that you are infected.
You can try to boot Windows in Safe-mode (press F8 on the boot screen) with network support to see if that allows to download the files.

If you have access to another computer then download the programs on that computer and copy them to an USB stick.


If using the above listed scanners does not fix it or if you are blocked from installing those scanners then ask advice on one of the forums that specialize in malware removal mentioned in the Popups_not_blocked article.

more options

Even is safe mode I cannot install these programs.

Not sure what to do.

I am trying the forum Spybot search & destroy to see if they can help.

Изменено HeidiW