Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

How do I get videos to play?

  • 9 ответов
  • 23 имеют эту проблему
  • 1 просмотр
  • Последний ответ от tom1111111

more options

Youtube videos load and play fine but some videos on other sites don't load. I have the latest versions of Flash and Java and they both tested ok.

Youtube videos load and play fine but some videos on other sites don't load. I have the latest versions of Flash and Java and they both tested ok.

Выбранное решение

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

Прочитайте этот ответ в контексте 👍 3

Все ответы (9)

more options

Is the problem with embedded YouTube videos on those sites, or videos that have no relation to YouTube?

Some videos do use other players, such as Windows Media player. If you right-click the non-playing video, can you tell which plugin is being used?

Also, could you give URLs to some problem pages so we can check out what's going on?

more options

The YouTube.com and embedded YouTube videos play fine so I think they are videos that have no relation to YouTube.

When I right-click on the non playing video I get a Flash local and global settings dialog box along with the Flash version.

Here is a URL of a video that doesn't load or play: http://www.bloomberg.com/video/92290395-nissan-s-590k-bespoke-porsche-killer.html

Thank you for your help.

more options

There is a "pre-roll" ad on the video. Do you use any ad-blocking add-ons? If so, can you try turning them off temporarily or making an exception?

Also, the video appears to require scripts from ooyala.com and gotraffic.net in order to run. If you are using NoScript, check for blocked scripts from those domains.

more options

I already tried disabling Adblock. I'm not using NoScript. Is that something I need?

Everything was fine until about 2 weeks ago but I don't know of anything I did to change the set-up.

more options

Anybody have any helpful ideas?

more options

In case the problem is an out-of-sync file in your cache, you could try clearing it.

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Offline Storage : "Clear Now"


Since the Flash player is involved, you could try clearing some locally stored "Flash cookies" and see whether that makes any difference.

Depending on your version of Flash, you may have a specific Flash Player control panel with your other Windows control panels. This allows you to clear some or all of your Flash cookies.

Start > Settings > Control Panel > Flash Player

On the Storage tab, there are buttons to view storage use by site and to simply Delete all. If you play Flash games, you might not want to delete all but instead selectively clear storage for ooyala.com and gotraffic.net, if any.

There is a similar dialog available by right-clicking the Flash player and choosing Global Settings (assuming you are visiting a site where the player is working). Or alternately you can use this page: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html


Any luck?

more options

No luck. I tried the suggestions and still no videos except for YouTube type videos.BTW, I have the latest version of Flash and it tests ok.

more options

Выбранное решение

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

more options

That fixed it! Thank both of you for your help.

Изменено tom1111111