We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Эта тема была архивирована. Если вам нужна помощь, задайте новый вопрос.

firefox continually crashes, cannot open it at all

  • 3 ответа
  • 1 имеет эту проблему
  • 5 просмотров
  • Последний ответ от cor-el

adsada
adsada
more options

I was using firefox fine, then it suddenly crashed, restarting it didn't do anything. Gives me the option to reset things, but it still crashes, even craches in safe mode.

Any suggestions? I am tempted to uninstall and reinstall, but I really need to back up my bookmarks first if I do this, but obviously I can't do that if I can't open firefox!

thanks

I was using firefox fine, then it suddenly crashed, restarting it didn't do anything. Gives me the option to reset things, but it still crashes, even craches in safe mode. Any suggestions? I am tempted to uninstall and reinstall, but I really need to back up my bookmarks first if I do this, but obviously I can't do that if I can't open firefox! thanks

Все ответы (3)

user66338
user66338
more options

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

adsada
adsada Задавший вопрос
more options

Hi, my IDs are


Crash ID: bp-45f3f45a-22fc-42b7-bf56-1bb262120703 Crash ID: bp-4fd39d80-c33a-4094-817d-801042120703 Crash ID: bp-ed80b57a-1860-4491-ab21-370e92120703 Crash ID: bp-d69bd0ae-ad77-42d9-b31d-889ef2120703 Crash ID: bp-7032bdb8-36d1-4ecd-95a9-037a82120703 Crash ID: bp-93380ba0-b0e9-4d10-9225-216fd2120703

I got it to work somehow, but then this morning it crashed again

thanks

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See: