Avatar for Username

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Эта тема была архивирована. Если вам нужна помощь, задайте новый вопрос.

Yahoo mail unavailable; it circles asking for my password; is available on IE

  • 3 ответа
  • 6 имеют эту проблему
  • 4 просмотра
  • Последний ответ от cor-el

tmkaupp
tmkaupp
more options

I have followed all of Yahoo's instructions (empty recent history, log in as a different person, etc.), but each time I try to log in the circular prompt continues. I establish a new password, but it still doesn't work. I have started using IE so I can access my Yahoo mail. I don't have this problem with my Comcast.net mail.

I have followed all of Yahoo's instructions (empty recent history, log in as a different person, etc.), but each time I try to log in the circular prompt continues. I establish a new password, but it still doesn't work. I have started using IE so I can access my Yahoo mail. I don't have this problem with my Comcast.net mail.

Выбранное решение

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Прочитайте этот ответ в контексте 👍 1

Все ответы (3)

user633449
user633449
more options

Выбранное решение

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

tmkaupp
tmkaupp Задавший вопрос
more options

Thank you for the timely assistance! My Yahoo mail is working fine now after resetting Firefox.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that such issues also can be caused by corrupted cookies or cookies that aren't send or otherwise blocked.

Did you try to delete the Yahoo cookies and check that you weren't blocking cookies?

Изменено cor-el