kisstory player does not load
Hello there, from ages now I have been listening to Kisstory Player the new radio from kiss and in the past 2 days or so it the player doesnt load, the website loads fine but where the "play" button should be there is nothing just the background picture, i have checked all my flash players etc to make sure they are up to date but it still does not work sometimes it shows " there was an error loading this player" I dissabled the Shockwave flash from the addons on fire fox and the Player showed but it did not play then I Enabled it again and it dissapeared again so It is something to do with this but i spend hours and hours and cant fix it :( please help me ... Also when I clear my History the player shows and works fine, but only ONCE after I close it it doesnt show again so everytime I want to open the player I have to Clear the History which is very annoying :?
Изменено Ivan.filchev92
Все ответы (4)
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).
- Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can check for problems with current Flash plugin versions and try these:
- disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin
Thanks for the reply, I did try all of these but still it doesn't want to load, it does exactly the same thing when I turn off Shockwave Flash from the addons in Firefox it shows and thats about it does not play, it only plays when I clear my full history and i have to do that every time :/
If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.
Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.
Create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.
Thank you again I tried it today and it somehow decided to work by itself.. gotta love technologie eh ? but I did what you said about the cookies just be sure there is nothing wrong with them, THank you are again soo much for your time :)