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All my passwords have vanished

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  • 4 имеют эту проблему
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  • Последний ответ от ChristopherRose

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For no apparent reason and absolutely not as a result of anything I did, all my saved passwords have disappeared.

I copied the appropriate files into a new profile, which is the only "solution" I have found here on site, but that doesn't work because the passwords have gone.

Any ideas or helpful suggestions please?

For no apparent reason and absolutely not as a result of anything I did, all my saved passwords have disappeared. I copied the appropriate files into a new profile, which is the only "solution" I have found here on site, but that doesn't work because the passwords have gone. Any ideas or helpful suggestions please?

Все ответы (2)

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This can happen if the files signons.sqlite and key3.db that store the passwords and the encryption key get corrupted.

Any luck with trying to restore a previous version of the two files?

(make a backup copy of the current files)

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Unfortunately, there are no previous versions of the two files, so no, no luck there, but thanks for the suggestion.