Sorry to hear that you are displeased with Firefox. We will do our best to help you solve this problem.

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

• On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
• On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
• On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
• Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Please report back soon.

No the suggestion did not solved my problem, still the window is automatically closing down

Please provide any else solution

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

• Microsoft Safety Scanner
• MalwareBytes' Anti-Malware
• TDSSKiller - AntiRootkit Utility
• Hitman Pro
• ESET Online Scanner

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back soon.

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

• Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
• In the Firefox options window click the Advanced tab, then select "General".
• In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
• Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

• Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

• Upgrade your graphics drivers to use hardware acceleration and WebGL

Did this fix your problems? Please report back soon.

I have quick heal Licensed one including malware remover so i don't think that's the issue

also just came to know from a friend that he got the problem solved with IE 11, so now if firefox cant do it than i ve to upgrade to IE only

Reply soon,

Switching to Internet Explorer is not upgrading, it is downgrading.

It looks like you need Java to be enabled. This can be done by follow the steps in this Mozilla help article.

I felt the same way , m using firefox for 5 years now, & didn't even update IE 7, which was there in the PC, but firefox is not giving the solution,

For JAVA it is enabled , & i have checked the same with JAVA.com as well which shows that my Java is up to date also in the plugins also firefox is blocking java might be firefox have not updated new JAva 7.45 version with its own software attached image for the same

so in all this case i am no option left

Current Firefox version block all Java plugins because of ongoing security issues and the latest Java version is included in this block.
You will have to enable the Java plugin via the icon on the location bar or possibly via the Tools > Page Info > Permissions page (press F10 to display the menu bar)

• https://support.mozilla.org/kb/forum-response-unblock-java
• https://support.mozilla.org/kb/how-to-enable-java-if-its-been-blocked

Yes i did the same just after updating the java to the new version that just enabled me to login on the website but the problem is when i try to upload a file on the site after doing it 100% it should brought me to the next page of making payment or generating challan but the window closed down itself after doing it 100% uploading & that is the issue i am facing

so let me know if u can help it that

Regards,

Please consider contacting the website's support team.

Did that too, but no support from firefox

i think IE update is the only solution now i have

at least Microsoft replies to the queries raised

You can also try to boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

1. Go to Firefox > Help > Troubleshooting Information.
2. Click the "Reset Firefox" button.
3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back soon.

Try the following:

1. Go to about:config in Firefox
2. Locate the app.update.channel string
3. Change the value of this string to release
4. Then try running an update, via Help > About Firefox

Please report back soon.

Here are the screen shots