tb can't login to send emails, can login to save drafts?
Thunderbird 24.5.0 on OSX.
When I try to send email, I receive message "Login failed". When I 'cancel' that dialog, I receive the message "Sending of message failed. The message could not be sent using SMTP server [server address] for an unknown reason.."
I have double-checked that the outgoing server settings are all correct. They are identical to what I have setup on thunderbird on a pc that is sending/receiving fine on the same account.
I can receive email, and strangely, I can save drafts, which do get saved to the server. I assume drafts are 'sent' to server using the same outgoing SMTP settings so not sure what is going on here?
All Replies (9)
Thanks but I've tried these steps already and ended up here
Please post your Troubleshooting Information.
Help (Alt-H) - Troubleshooting Information
Thanks, I checked through those steps already and ended up here
Your Troubleshooting Information?
Sorry, is this what you were after?
The only thing I can think is that the mailsever uses a self-signed certificate, although this has not caused any problems in the past.
Application Basics
Name: Thunderbird Version: 24.5.0 User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:24.0) Gecko/20100101 Thunderbird/24.5.0 Profile Folder: Show in Finder Application Build ID: 20140424091057 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Crash Reports: about:crashes Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (imap) [REDACTED]:993, SSL, passwordCleartext
OUTGOING: [REDACTED]:587, alwaysSTARTTLS, passwordEncrypted, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Extensions
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 24.5.0
font.internaluseonly.changed: true
mail.openMessageBehavior.version: 1
mail.spotlight.firstRunDone: true
mailnews.database.global.datastore.id: b47e8d9b-9e84-ba40-a903-ebb289241ca
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1402429908
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
Graphics
Vendor ID: 0x8086
Device ID: 0x a2e
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: quartz
AzureFallbackCanvasBackend: none
AzureContentBackend: none
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.2
4.10.2
NSS
3.15.4 Basic ECC
3.15.4 Basic ECC
NSS Util
3.15.4
3.15.4
NSS SSL
3.15.4 Basic ECC
3.15.4 Basic ECC
NSS S/MIME
3.15.4 Basic ECC
3.15.4 Basic ECC
OUTGOING: [REDACTED]:587, alwaysSTARTTLS, passwordEncrypted, true
Try with 'passwordCleartext' instead of 'passwordEncrypted'.
No luck with that. If I change authentication to 'normal password', I get the same problem. If I also select 'none' in 'connection security', it tells me the server requires encryption.
having the server name would make this so much simpler. It is after all in every email you send anywhere.