Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't reset password for FF Account

Mark A. Hershberger
Mark A. Hershberger
more options

I'm trying to reset the password on my FF Account. Every time I ask for a reset link, The link that I'm given results in a page that says "Reset password link expired"

I've no clue how to get past this.

I'm trying to reset the password on my FF Account. Every time I ask for a reset link, The link that I'm given results in a page that says "Reset password link expired" I've no clue how to get past this.

Modified by Mark A. Hershberger

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure to allow cookies for the accounts.firefox.com domain.

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Mark A. Hershberger
Mark A. Hershberger Question owner
more options

I experienced this is with a fresh installation of FF on a new computer. I just checked the cookies and there was only one (__cookie_check) from accounts.firefox.com.

Since this is a new installation of a fresh download, I don't think cookies had anything to do with it.