Using CC field deletes To field recipient
When addressing an email using both the primary recipient and a secondary in the CC or BCC fields, the contact/email address entered in the CC field (selected from the pull down menu as a CC) becomes the primary recipient, wiping out the original contact/email address. This is a new Windows 7 PC that I set up for a family member - fully patched and latest TB available. Has anyone else ever seen this? We support TB for many users at my workplace (I'm an IT Director) and so far, no one other than my family member has had this problem. thanks...
Chosen solution
Are you sure that the previously entered address hasn't just scrolled up out of sight?
Look for a scroll bar at the right, or alternatively, if you hover the mouse cursor over the top edge of the text box you should be able to drag it down to make room to display more addresses.
Additionally, if you hover the mousre cursor over the address box, you should get a pop-up window summarizing the addresses entered so far.
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Chosen Solution
Are you sure that the previously entered address hasn't just scrolled up out of sight?
Look for a scroll bar at the right, or alternatively, if you hover the mouse cursor over the top edge of the text box you should be able to drag it down to make room to display more addresses.
Additionally, if you hover the mousre cursor over the address box, you should get a pop-up window summarizing the addresses entered so far.
Thanks, Zenos. By the time I read this, she had figured it out. Here's what she said: I put in the first name, then the one to CC but did not click on the drop down that had several names from which to choose. Instead, I had flipped down to the text area and clicked, and her name stayed in the line. I'm not even sure what she means but thought I would post it anyway! =)