Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Nothing happens when I click a bookmarks/tabs website OR a link within a website until I move the mouse pointer after clicking.

  • 6 replies
  • 3 have this problem
  • 1 view
  • Last reply by nnamak

more options

Then, if the mouse pointer is kept still for more that 2 to 3 seconds the page freezes until you move the mouse again. So I have to be constantly moving the mouse to get a site to load - sigh!

Note: This doesn't happen with Internet Explorer 9, which I still have installed until I'm convinced Firefox is 'the way ahead'! So far, I'm not too sure.

Then, if the mouse pointer is kept still for more that 2 to 3 seconds the page freezes until you move the mouse again. So I have to be constantly moving the mouse to get a site to load - sigh! Note: This doesn't happen with Internet Explorer 9, which I still have installed until I'm convinced Firefox is 'the way ahead'! So far, I'm not too sure.

Modified by nnamak

All Replies (6)

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can check for problems with the places.sqlite database file in the Firefox profile folder.

more options

Sorry cor-el, the fault is still present in Safe Mode & the links you and the Safe Mode page suggest haven't helped either.  :-(

Thanks for trying though.

more options

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

more options

Thanks cor-el for your help last October and sorry it has taken me so long to reply. I tried everything you recommended, without success and lived with the problem until last w/e.

Then I thought I couldn't be doing with having to keep the mouse moving just to load web pages & links within them. So I brought IE9 off the subs bench - tools - internet options - advanced - restore advanced settings and Hey Presto! it now works fine.

So Mozilla Firefox has been uninstalled, never to darken my door again!

Regards

more options

Note that such issues can be caused by malware on your computer.

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

more options

Doing all of the above seemed a bit daunting, so I've started by doing a Full Scan with Microsoft Security Essentials which I already have as a programme. It took hours, but came up with these two malware nasties:-

Exploit:Java/CVE-2013-0422 VirTool:Win32/CeeInject.FV

Both have been removed.