firefox crashes almost daily!
I've been a BIG fan of Firefox for many years. I really want my Firefox to work! I'm extremely frustrated over this so I'll apologize now if I offend anyone.
For the last year or so, I've had so MANY problems that I'm frustrated enough to quit using it. Problem is, I don't want to use any other browser. However, I have to use another browser if I want to see youtube or news videos without it stopping and starting or showing a message that Flash crashed. (it doesn't crash on other browsers) I want to see websites without the browser crashing and telling me to reload the page. I want add-ons that don't give a message that they have crashed. You folks had a really good browser and now for whatever reason, it just doesn't work. I have no clue as to why.
Most, but not all, of the problems seem to have something to do with playing videos. Whether I'm on youtube or a news site, Flash has more problems running than it doesn't. I'm running Win 8.1 with latest updates on a Lenovo laptop with over 250GB free on the hard drive, 6 GB memory and I've cleared cache as well as defragged. I have Firefox 34.0.5. My only add-ons are Flash, Lazarus (most important to me), and Intel Identity protection. I'll try anything to keep Firefox! But it has to work right.
Problems: 1. Watching videos - choppy, will stop, sit, then start again, repeatedly, as if cache or harddrive was full. 2. Extremely SLOW! There have been times it took over a minute to load a single web page. Same page is almost instant with IE 11. 3. Crashes, A LOT! Almost daily. I report some but not all. I get tired of that little button to notify you because it seems nothing is done about it. For about a month a year or so ago, I reported them all but nothing ever changed, even with updates. 4. This is most important - I don't have any of these problems with IE11 or Chrome 41. I don't have problems with other programs I run. I've reduced my startup programs to bare minimum plus Digsby and I regularly run anti malware and anti virus. 5. And the worst part, I'm not sure how to find this post again to see if anyone answered it! I don't know if it's my frustration level or what, but I had a hard time finding how to post this. I'll be lucky to find it again. I don't see anything to check to notify me when it's replied to.
Look at all these crash reports! And these are the only ones I reported, not all of them.
5c7a5c76-d2f4-47ee-a897-9f6b8a07ee42 12/24/2014 1:10 PM 53b8bf31-ecd1-4867-9cdd-6ec389e46447 12/20/2014 11:40 AM b6940240-777b-4f96-91ca-9d1dab42f017 12/14/2014 4:19 PM 7c334977-260f-448a-8679-6e7b729f5705 12/9/2014 9:32 AM bp-1b49cf17-ea9e-4e76-966c-35b7b2141208 12/8/2014 1:10 AM f34acca3-b421-481c-a1c7-fd4754eaa761 12/6/2014 11:40 PM bp-de6b7527-ff28-4d22-92f2-097482141202 12/1/2014 7:45 PM 4f37a748-888b-479b-920b-235a8e3b0aec 12/1/2014 11:55 AM ca7641f7-1eb6-4e4a-88aa-a5ecb3a5f912 12/1/2014 10:07 AM bp-4069a9af-3e62-4af1-96f2-4dae62141201 11/30/2014 7:33 PM d5e483a8-6e12-493e-bd70-76f04dd08fc6 11/30/2014 2:58 PM 51af8b50-8b24-4d2f-ac55-3ba2d0953a20 11/30/2014 10:26 AM 0eb48c83-b80b-477e-93b7-18868b36d330 11/29/2014 3:23 PM b5254e92-cbf7-4cc0-b295-ee05be42fd27 11/27/2014 3:08 PM 3b57d227-67b7-4c30-a6b4-7380d6aa0645 11/27/2014 3:06 PM d8dec91f-acd5-4f8c-b3f3-bc91762b0031 11/23/2014 1:22 PM c4455501-3962-47a7-9874-6982470de204 11/22/2014 9:31 AM 98073d48-bfa9-4a16-b2a7-8ad3aacda9dd 11/22/2014 12:13 AM 99b81a67-6e02-4345-8e70-aad7f8624fdf 11/21/2014 1:39 PM 2f062772-79aa-4cb8-928a-23bcdd3126a6 11/20/2014 7:10 PM ffdf57a5-299b-4ab0-a34a-79be58da1dcb 11/18/2014 4:29 PM 9ed2e33e-9291-4d3c-807c-de589f9b3bfa 11/13/2014 3:25 PM e51a7691-5bfa-4738-b67a-278b8fd88771 11/13/2014 2:09 PM bp-5f9b1199-4e35-4745-9637-3745b2141113 11/13/2014 9:38 AM 2b0ab30e-1dd9-466a-af80-611ff54ec176 11/10/2014 10:09 PM bp-6d13f6a1-de5f-4ba0-b858-91fc12141110 11/9/2014 11:43 PM 8827742a-8750-4d36-b049-75a2860cbea0 11/9/2014 11:42 PM
Modified by cor-el
All Replies (2)
Here's a link to find this post again: https://support.mozilla.org/questions/1038125
We can follow the links to the crash reports that start with bp- (which are linked automatically when viewing in your original post). For the most recent ones, if you click through the code to the crash stats server, you might get those bp- codes or you could paste the URLs from the address bar.
- The 12/8/2014 crash is specific to the Flash plugin.
- The 12/1/2014 crash occured within 10 seconds of startup and there's not enough information for me to figure out whether this is a problem with an extension, with a page recovery, or other situation.
- The 11/30/2014 crash was caused by an "out-of-memory" condition. According to the corresponding bug tracking entry, it is fixed in Firefox 36, but it's not always possible to bring these fixes forward to earlier releases as code changes can be very interdependent.
Flash can be very frustrating, particularly when it behaves fine on one system and is a disaster on another. This is some standard guidance that addresses the most common issues with the Flash Player plugin. I'm sure you've seen some of it before, but just in case:
(1) If you have any recorders/downloaders that interact with Flash media make sure they are as up-to-date as possible, or disable them temporarily.
(2) Disable hardware graphics acceleration in Firefox and in Flash
(A) In Firefox, un-check the box here (this takes effect the next time you exit Firefox and start it up again):
"3-bar" menu button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"
(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues
(3) Disable the plugin's protected mode feature. It has security benefits, but is not compatible with all systems for some reason.
You can do that by creating or editing a settings file. The following pages/posts provide different approaches:
- Adobe support article under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?
- Batch file to automate the manual steps: https://support.mozilla.org/questions/982093#answer-518078
Flash needs to completely unload from memory (exiting and starting Firefox up again might help) before this takes effect.
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
If you have problems with current Shockwave Flash plugin versions then check this:
- see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also: