Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

As of 31.5 I can no longer receive mail on any POP3 or IMAP account

  • 1 reply
  • 4 have this problem
  • 1 view
  • Last reply by GamerX

GamerX
GamerX
more options

POP3 accounts say "connecting to <pop3 url>..." forever, or display it then disappear. IMAP accounts say "Checking mail server capabilities..." forever. Accounts affected: Outlook POP3 x2 Gmail POP3 x2 Yahoo IMAP Outlook IMAP x2

I do not use any self-signed certificates. The issue began after the install of update 31.5.

Error console shows: Timestamp: 2/26/2015 6:25:04 PM Error: [Exception... "Initialization failed'Initialization failed' when calling method: [nsILoginManagerStorage::init]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "JS frame :: resource://gre/components/nsLoginManager.js :: LoginManager.prototype._storage :: line 98" data: no] Source File: resource://gre/components/nsLoginManager.js Line: 98 and Timestamp: 2/26/2015 6:25:04 PM Error: this._storage is null Source File: resource://gre/components/nsLoginManager.js Line: 383

Options->Security->Passwords->Saved Passwords shows nothing in the listbox, though I've never looked there to know if it should.

POP3 accounts say "connecting to <pop3 url>..." forever, or display it then disappear. IMAP accounts say "Checking mail server capabilities..." forever. Accounts affected: Outlook POP3 x2 Gmail POP3 x2 Yahoo IMAP Outlook IMAP x2 I do not use any self-signed certificates. The issue began after the install of update 31.5. Error console shows: Timestamp: 2/26/2015 6:25:04 PM Error: [Exception... "Initialization failed'Initialization failed' when calling method: [nsILoginManagerStorage::init]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "JS frame :: resource://gre/components/nsLoginManager.js :: LoginManager.prototype._storage :: line 98" data: no] Source File: resource://gre/components/nsLoginManager.js Line: 98 and Timestamp: 2/26/2015 6:25:04 PM Error: this._storage is null Source File: resource://gre/components/nsLoginManager.js Line: 383 Options->Security->Passwords->Saved Passwords shows nothing in the listbox, though I've never looked there to know if it should.

Chosen solution

Figured it out: my password store got corrupted in the update. Deleting signons.sqlite, signons.txt, and cert8.db cleared all the passwords and prompted me to reenter them all. Now they work.

Reference: http://forums.mozillazine.org/viewtopic.php?f=39&t=2857589&p=13696049

Read this answer in context 👍 2

All Replies (1)

GamerX
GamerX Question owner
more options

Chosen Solution

Figured it out: my password store got corrupted in the update. Deleting signons.sqlite, signons.txt, and cert8.db cleared all the passwords and prompted me to reenter them all. Now they work.

Reference: http://forums.mozillazine.org/viewtopic.php?f=39&t=2857589&p=13696049