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How can I keep the old version that doesn't crash when you automatically up date my version to one that constantly crashes

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  • 1 has this problem
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  • Last reply by user633449

seames
seames
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My wife has to keep reinstalling an older version of firefox to keep it from crashing. Every time I load start firefox you automatically update my version. How do I stop your automatic updates from happening? Or are you going to have a working version soon.

My wife has to keep reinstalling an older version of firefox to keep it from crashing. Every time I load start firefox you automatically update my version. How do I stop your automatic updates from happening? Or are you going to have a working version soon.

All Replies (1)

user633449
user633449
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.