Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

over quota problems with hotmail account

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by gild

Martinames
Martinames
more options

I access my hotmail account through Thunderbird, using IMAP. I have lots of emails in lots of different folders, and up until a few days ago never had a problem. Now I just get an over quota message on any folder I click on, and am unable to see the contents of the folder. I have been on my hotmail account via outlook.com, and all appears ok and working correctly. I have deleted emails and folders in an effort to get under quota, but this has not helped. I would like to archive my emails locally on my PC, but am unable to do this as I cannot access the emails due to the over quota.

Any sugesstions.

I access my hotmail account through Thunderbird, using IMAP. I have lots of emails in lots of different folders, and up until a few days ago never had a problem. Now I just get an over quota message on any folder I click on, and am unable to see the contents of the folder. I have been on my hotmail account via outlook.com, and all appears ok and working correctly. I have deleted emails and folders in an effort to get under quota, but this has not helped. I would like to archive my emails locally on my PC, but am unable to do this as I cannot access the emails due to the over quota. Any sugesstions.

All Replies (1)

gild
gild
more options
Thunderbird says that my account is over quota, but the Properties say that I'm only at 63% of quota.
https://support.mozilla.org/en-US/questions/1083701

Some providers use limits on:

  • Storage - The total size of all messages and folders
  • Messages - The number of messages and folders, and
  • Transfer - The amount of email received, or sent, in any given period.

You may not be using all the storage capacity, but you may have exceeded a message number limit, or a monthly transfer limit.

Check with your provider to see the limits on your account. You may need to upgrade your account to get larger quotas.

As far as I can determine Windows Live Hotmail (Outlook.com) uses at least two of these quotas For a free account you have only 5GB of space available. You have a daily limit of 100 recipients. A message sent to a group of five people counts as 5 messages.