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Firefox crashes

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  • 2 have this problem
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  • Last reply by Scribe

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Whenever i open Firefox (normal mode or safe mode) it instantly crashes and goes to the Mozilla Crash Reporter screen, The crashId is bp-d2e12436-dc1f-41ab-882e-0c74c2151203

It's installed from clean on the computer (never had it installed before) so no extensions, themes etc are used

Whenever i open Firefox (normal mode or safe mode) it instantly crashes and goes to the Mozilla Crash Reporter screen, The crashId is bp-d2e12436-dc1f-41ab-882e-0c74c2151203 It's installed from clean on the computer (never had it installed before) so no extensions, themes etc are used

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Hi, the crash seems to be caused by Websense Endpoint, so if you have it on your machine or as part of your organization, perhaps you could, if possible, try updating or disabling it.

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