Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

why does my phone say I have a virus

  • 1 reply
  • 3 have this problem
  • 7 views
  • Last reply by guigs

more options

My phone says I have a virus and get pop ups all the time how do I deal with those? I don't trust them and I don't want to listen to them what should I do

My phone says I have a virus and get pop ups all the time how do I deal with those? I don't trust them and I don't want to listen to them what should I do

All Replies (1)

more options

I understand that there is a site or a webpage that pops up each time that says that you you have a virus. First I would reinstall Firefox for Android or delete the cache. The Firefox cache temporarily stores images, scripts, and other parts of websites while you are browsing.
Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies, do the following:

  1. Tap the menu icon located at the top right corner. This is the icon with 3 bars. On older Android devices you'll have to press the hardware menu key and then tap More.
  2. Tap Settings.
  3. After that, you will be taken to the settings screen. In the settings screen, look under the section Privacy & Security and select Clear private data.
  4. You will then be taken to a list of what can be cleared. Select the following 2 for deletion:
    • Cookies & active logins
    • Cache
  5. After those have been selected, tap the Clear data button to actually clear the cache and cookies.

Second, if there was indeed a virus, Anroid is pretty stable, but you can find a security app in the Google playstore as well. The choice of scanner is a matter of opinion so I will leave the choosing up to you.




Did this help you with your problems? Please let us know!