Firefox keeps crashing, fault module mozalloc.dll?
My firefox on PC (Windows 7) just keep crashing unexpectedly. I got the error message detail: Problem signature:
Problem Event Name: APPCRASH Application Name: plugin-container.exe Application Version: 38.0.0.5567 Application Timestamp: 551a0296 Fault Module Name: mozalloc.dll Fault Module Version: 38.0.0.5567 Fault Module Timestamp: 5519f1d1 Exception Code: 80000003 Exception Offset: 0000000000001be7 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: fcdf Additional Information 2: fcdfd6c063f5e5dc03f1cbbd2a4813bc Additional Information 3: 31d4 Additional Information 4: 31d424cd32471fe674cd9d3125bf110a
After that, it will ask if you want to quit firefox or open it in safe mode. I just open it in safe mode. Close it, re-open it. Now it is normal. Does anyone know what the problem is and how to fix this? Thanks.
Chosen solution
Funny, I was going to try this but after that day, this stop happening. I don't have this problem anymore and I didn't do anything. I don't know why this happened. Strange.
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I just update Adobe shockwave flash player but it doesn't solve the problem.
If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar.
See also:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox, see:
crash report ID: a917f3e5-b401-4677-8e38-d31322160123.
mozalloc.dll = Firefox = Mozilla Foundation
firefox001 said
crash report ID: a917f3e5-b401-4677-8e38-d31322160123.
There was a message, "there was a problem submitting your report."
Try to start Firefox in Safe Mode by holding down the Shift (Mac: Options) key to see if that helps.
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.
Chosen Solution
Funny, I was going to try this but after that day, this stop happening. I don't have this problem anymore and I didn't do anything. I don't know why this happened. Strange.
firefox001 said
Funny, I was going to try this but after that day, this stop happening. I don't have this problem anymore and I didn't do anything. I don't know why this happened. Strange.
And the websites I browsed were pretty much the same.