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I have internet access through Firefox, but I search the web with Yahoo. But when I type in the search box now, nothing happens.

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  • Last reply by FredMcD

crimsonpetal
crimsonpetal
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Hello. I'm not sure how I managed it, but earlier this evening (1/30/16), I somehow ACCIDENTALLY uninstalled Firefox. With a little doing, a managed to download Firefox again (probably not the same version, ....not sure), but then when I accessed the internet with Firefox and typed into the search box (I use Yahoo as my search engine), nothing happens and so I can't surf the web. PLEASE TELL ME WHAT TO DO IN PLAIN AND SIMPLE ENGLISH. I am NOT a computer guru....so, I need you to be AS SPECIFIC as possible and AS CRYSTAL CLEAR AND SIMPLE as possible in your instructions. Thank you. Also, COULD YOU PLEASE RESPOND TO THIS CALL FOR HELP IMMEDIATELY, IF NOT SOONER, SO THAT I CAN GO BACK TO SURFING THE WEB. Thank you very much.

Hello. I'm not sure how I managed it, but earlier this evening (1/30/16), I somehow ACCIDENTALLY uninstalled Firefox. With a little doing, a managed to download Firefox again (probably not the same version, ....not sure), but then when I accessed the internet with Firefox and typed into the search box (I use Yahoo as my search engine), nothing happens and so I can't surf the web. PLEASE TELL ME WHAT TO DO IN PLAIN AND SIMPLE ENGLISH. I am NOT a computer guru....so, I need you to be AS SPECIFIC as possible and AS CRYSTAL CLEAR AND SIMPLE as possible in your instructions. Thank you. Also, COULD YOU PLEASE RESPOND TO THIS CALL FOR HELP IMMEDIATELY, IF NOT SOONER, SO THAT I CAN GO BACK TO SURFING THE WEB. Thank you very much.

All Replies (1)

FredMcD
FredMcD
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Did you create this message from that Firefox? Are you able to access other web pages?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.