Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes multiple times per day- near unusable

  • 3 replies
  • 0 have this problem
  • 3 views
  • Last reply by mis16

mis16
mis16
more options

Firefox crashes multiple times per day- near unusable. Crash report links are below. It says I need to update the driver for my graphics Card ATI Mobility Radeon x600 - Gateway 7510GX. The latest driver I could find was the one installed. Mozilla Troubleshooting page says update it to v.

FIrefox is near unusable. Please help. I already refreshed, uninstalled, deleted all traces of profile, rebooted, reinstalled, checked add-os and disabled one at a time. I can't find the v9 driver anyway.

From troubleshooting page:

ATI MOBILITY RADEON X600 Adapter Drivers ati2dvag Adapter RAM Unknown Asynchronous Pan/Zoom none Device ID 0x3150 Direct2D Enabled Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. DirectWrite Enabled false (0.0.0.0) Driver Date 4-14-2005 Driver Version 6.14.10.6534 GPU #2 Active false GPU Accelerated Windows 0/1 Basic (OMTC) Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. Subsys ID 0506107b Supports Hardware H264 Decoding No; Failed to create H264 decoder Vendor ID 0x1002 WebGL Renderer Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. windowLayerManagerRemote true AzureCanvasBackend skia AzureContentBackend cairo AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0



https://crash-stats.mozilla.com/report/index/b0c86685-185d-4e01-9c66-d0bed2160324

https://crash-stats.mozilla.com/report/index/4b098822-ac91-4b9b-832a-8793c2160324

https://crash-stats.mozilla.com/report/index/80c9c9d2-6101-49c0-a764-1f0202160324

https://crash-stats.mozilla.com/report/index/5c9c6ac3-c79c-4b7f-895c-127132160325

My old laptop died (GPU died), and a new one is on its way. In the meantime, schoolwork calls- THis is a 10 year old gateway laptop on XP 32-bit SP3.


Any assistance is appreciated!!!

Firefox crashes multiple times per day- near unusable. Crash report links are below. It says I need to update the driver for my graphics Card ATI Mobility Radeon x600 - Gateway 7510GX. The latest driver I could find was the one installed. Mozilla Troubleshooting page says update it to v. FIrefox is near unusable. Please help. I already refreshed, uninstalled, deleted all traces of profile, rebooted, reinstalled, checked add-os and disabled one at a time. I can't find the v9 driver anyway. From troubleshooting page: ATI MOBILITY RADEON X600 Adapter Drivers ati2dvag Adapter RAM Unknown Asynchronous Pan/Zoom none Device ID 0x3150 Direct2D Enabled Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. DirectWrite Enabled false (0.0.0.0) Driver Date 4-14-2005 Driver Version 6.14.10.6534 GPU #2 Active false GPU Accelerated Windows 0/1 Basic (OMTC) Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. Subsys ID 0506107b Supports Hardware H264 Decoding No; Failed to create H264 decoder Vendor ID 0x1002 WebGL Renderer Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. windowLayerManagerRemote true AzureCanvasBackend skia AzureContentBackend cairo AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0 https://crash-stats.mozilla.com/report/index/b0c86685-185d-4e01-9c66-d0bed2160324 https://crash-stats.mozilla.com/report/index/4b098822-ac91-4b9b-832a-8793c2160324 https://crash-stats.mozilla.com/report/index/80c9c9d2-6101-49c0-a764-1f0202160324 https://crash-stats.mozilla.com/report/index/5c9c6ac3-c79c-4b7f-895c-127132160325 My old laptop died (GPU died), and a new one is on its way. In the meantime, schoolwork calls- THis is a 10 year old gateway laptop on XP 32-bit SP3. Any assistance is appreciated!!!

All Replies (3)

philipp
philipp
  • Moderator
more options

hi, please disable the trend micro plugins/extensions - they seem to be involved in some of your crashes...

Stephen Fox
Stephen Fox
more options

To upgrade your video driver, you need the Catalyst Suite version 10.2 from AMD's website. The Catalyst software is a package that includes multiple drivers for ATI products packed into one easy file to download.

AMD Display Driver

AMD merged with ATI 10 years ago, and the last ATI-branded products were sold about six years ago.

By the way, that error appears to have faulty information. The x600 is a desktop graphics chip.

Modified by Stephen Fox

mis16
mis16 Question owner
more options

Stephen Fox said

To upgrade your video driver, you need the Catalyst Suite version 10.2 from AMD's website. The Catalyst software is a package that includes multiple drivers for ATI products packed into one easy file to download. AMD Display Driver AMD merged with ATI 10 years ago, and the last ATI-branded products were sold about six years ago. By the way, that error appears to have faulty information. The x600 is a desktop graphics chip.

Thanks for the reply. I wondered myself about the Card. The driver you provided says it is no compatible with my system (despite it seeming like it may make sense from my end as well).. I tried 3 times, It will not install any configuration I use (with/without Catalyst 10.2).

Any other options?