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Firefox crashes

  • 2 replies
  • 1 has this problem
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  • Last reply by cor-el

mssypglt1
mssypglt1
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For the 9th time I have upgraded to Windows 10 and the flash plugin crashes on every page. I have updated..cleared cache..downloaded CCleaner to clean my computer..uninstalled and reinstalled..unchecked accelerator..unchecked protective mode and everything I could think of, as per many suggestions on the forum. I might add that it works fine in Internet Explorer.

77233d30-82a6-4a37-b872-9cb9b9da7aa4

For the 9th time I have upgraded to Windows 10 and the flash plugin crashes on every page. I have updated..cleared cache..downloaded CCleaner to clean my computer..uninstalled and reinstalled..unchecked accelerator..unchecked protective mode and everything I could think of, as per many suggestions on the forum. I might add that it works fine in Internet Explorer. 77233d30-82a6-4a37-b872-9cb9b9da7aa4

All Replies (2)

cor-el
cor-el
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  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

If a line on the about:crashes page doesn't start with "bp-" then click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully. Please do not add the "bp-" prefix yourself.

cor-el
cor-el
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I see you posted a crash ID in a new thread.

Locking this thread.
Please continue here: [/questions/1116521]