Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by buzzard724

buzzard724
buzzard724
more options

Dear Mozilla, Firerfox is crashing when I close tabs. Unfortunately not every time but very regularly. Please can you help? I have the latest version of MacOSX, the latest version of Firefox and have most add-ons set to ask to activate - although on checking this I found the facebook video calling plugin was activated. Thank you for your time, Paul These are the latest crash reports: bp-ecba798e-db14-4ad6-bd28-149862160413 13/04/2016 19:06 bp-687231bd-a475-414c-97c5-a29ff2160407 07/04/2016 18:18 bp-46dc0302-8c11-44f7-a166-0e5372160407 07/04/2016 14:48 DDBF4BC5-31AE-45F0-8F70-A696107C1D75 03/04/2016 18:21 6A59E5DD-6E75-4D47-8252-051D7243E2C7 03/04/2016 18:20

Dear Mozilla, Firerfox is crashing when I close tabs. Unfortunately not every time but very regularly. Please can you help? I have the latest version of MacOSX, the latest version of Firefox and have most add-ons set to ask to activate - although on checking this I found the facebook video calling plugin was activated. Thank you for your time, Paul These are the latest crash reports: bp-ecba798e-db14-4ad6-bd28-149862160413 13/04/2016 19:06 bp-687231bd-a475-414c-97c5-a29ff2160407 07/04/2016 18:18 bp-46dc0302-8c11-44f7-a166-0e5372160407 07/04/2016 14:48 DDBF4BC5-31AE-45F0-8F70-A696107C1D75 03/04/2016 18:21 6A59E5DD-6E75-4D47-8252-051D7243E2C7 03/04/2016 18:20

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That are problems with Trusteer software (trf.dylib and RapportUtil1.dylib) as you can see if you inspect the crash report by clicking the link.

  • Firefox 45.0.2 Crash Report [@ trf.dylib@0x1c3a7 ]
  • Firefox 45.0.1 Crash Report [@ trf.dylib@0x1c3a7 ]

Make sure that you have the latest updates of your Trusteer software. You can contact Trusteer for support.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now. Mac:System Preferences -> Other -> Rapport -> Stop Rapport

See also:

  • bug 1255026 - Crashes in Trusteer Rapport code in both Firefox 44 and 45

Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

Modified by cor-el

buzzard724
buzzard724 Question owner
more options

really really appreciate a quick and knowledgeable reply - I won't know if it has solved the issue for a week or so - however has very much the feel of a right answer and problem solved so many thanks