Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't receive emails. It asks me for a password, but then says this account already exists and won't let me do anything

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by christ1

Ivorlaw
Ivorlaw
more options

I stopped receiving emails and checked settings which seemed fine. Then I tried changing the settings which didn't work, so I changed them back. Now it asks me for a password, but when I put it in it just say this account already exists and won't let me do anything.

I stopped receiving emails and checked settings which seemed fine. Then I tried changing the settings which didn't work, so I changed them back. Now it asks me for a password, but when I put it in it just say this account already exists and won't let me do anything.

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

Please post a screenshot illustrating the problem. http://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem