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Firefox crashes

msrinne10
msrinne10
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The crashes only happen on the neopets.com website and most frequently while trying to play a game. It's gotten worse over the last few days, I can't play games at all at this point.

The crashes only happen on the neopets.com website and most frequently while trying to play a game. It's gotten worse over the last few days, I can't play games at all at this point.

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
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To begin with, you have two versions of the same Plugin installed. Get rid of the older version by uninstalling it. 

Adobe Shockwave for Director Netscape plug-in, version 12.2.4.194
Adobe Shockwave for Director Netscape plug-in, version 12.2.2.172

Please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.