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When I try run you tube on Firefox, it loops on the forst frame. Works okay on Chrome. Any suggestions?

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  • Last reply by Happy112

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As of tonight, when I try play you tube vids, I get sound but the video loops on the first frame. Just stutters. Works okay in Chrome. Have tried updating everything except Windows 7 and running virus scans.

As of tonight, when I try play you tube vids, I get sound but the video loops on the first frame. Just stutters. Works okay in Chrome. Have tried updating everything except Windows 7 and running virus scans.

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Hi   !
You already updated everything,   so there is no point in me asking you if you checked to see if there are updates for your graphic drivers   (?)
Would you take a look at this article:
https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues