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Reset firefox, lost all bookmarks and search defaults. Automatic backups and OldFirefox files won't open

  • 2 replies
  • 2 have this problem
  • 8 views
  • Last reply by FredMcD

mwitthoft
mwitthoft
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I tried "reset firefox" which cheerfully promises "your bookmarks will be unaffected" It destroyed all my bookmarks. The search box does not work any more. I tried restoring bookmarks from a recent automatic backup. It says "cannot open that file" I found the "Old Firefox data" folder. When I click on one of the files there, windoze does not know what app to use. When I say "open with Firefox", it just opens a blank tab.

I tried "reset firefox" which cheerfully promises "your bookmarks will be unaffected" It destroyed all my bookmarks. The search box does not work any more. I tried restoring bookmarks from a recent automatic backup. It says "cannot open that file" I found the "Old Firefox data" folder. When I click on one of the files there, windoze does not know what app to use. When I say "open with Firefox", it just opens a blank tab.

All Replies (2)

mwitthoft
mwitthoft Question owner
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-- Complete uninstall and re-install of firefox -- fixed both the broken search box and the bookmarks (they just magically showed up) . Although, after the fiasco of the "reset", the temptation was strong to have a shorter answer, such as 

- - Complete uninstall of firefox  - -

whatever.

Modified by mwitthoft

FredMcD
FredMcD
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Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles