Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

why cant my profile be loaded, is it missing or inaccessible?

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by markallen

more options

i installed thunderbird yesterday and tried moving some of my emails to the computers hard drive. i couldnt find them after coping them to my documents. when i tried doing it over again, and kept getting the error message "profile cannot be loaded, it may be missing or inaccessible". so i uninstalled thunderbird. this morning i went to download thunderbird again, and after clicking on "finish", the same error message appeared. (profile cant be loaded). why did this happen when starting all over? i'm using windows 10 on a new machine. thanks, markallen

i installed thunderbird yesterday and tried moving some of my emails to the computers hard drive. i couldnt find them after coping them to my documents. when i tried doing it over again, and kept getting the error message "profile cannot be loaded, it may be missing or inaccessible". so i uninstalled thunderbird. this morning i went to download thunderbird again, and after clicking on "finish", the same error message appeared. (profile cant be loaded). why did this happen when starting all over? i'm using windows 10 on a new machine. thanks, markallen

All Replies (2)

more options

How did you try to copy them to My Documents?

You appear to have damaged your profile. Move or rename it. Then Thunderbird should start up as if freshly installed. When you have a new profile you should be able to move parts of the old one into the new.

https://support.mozilla.org/en-US/kb/profiles-tb

more options

just got home from traveling. my profile is empty. i uninstalled thunderbird and reinstalled it. still cant open it, get profile error message. how can i fix my profile markallen


does thunderbird have a phone number i can call?

Modified by markallen