Firefox isnt working AT all
It keeps crashing.... then session restore doesnt work... crashed again on session restore so i lost all my tabs. Now session restore is stuck and firefox doesnt do anything... i can click on tabs and menu but it does nothing completely nothing. Tabs wont open or close... menu i can click but doesnt do nothing at all too
All Replies (4)
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
- In that text field, type %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Also, You may have corrupt sessionstore file(s). Delete all sessionstore* files and the sessionstore-backups folder.
Type about:support in the address bar and press enter.
Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.
Locate the above file. Then rename or delete it. Restart Firefox.
Like i didnt try those options yet but they dont help either. Bought a brand new laptop this week with windows 10 and right after install firefox is having the same stupid issue as my core i7 laptop it hangs (not responding) or crashes without no damn reason at all. this is starting to be annoying!! it getting even worse than Internet Explorer... in this case i renamed firefox to firefux.
What is your Firefox version?
Try going back one or two versions. Is the problem still there?
Look for the directory of the version that you want. Install an older version of Firefox {web link} But remember that old versions may have security issues.