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Mozilla "Locks-up" for about 5 minutes when initially started CAUSE: McAfee addon extension

  • 6 replies
  • 1 has this problem
  • 4 views
  • Last reply by Wayne Mery

medic292
medic292
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When I start Mozilla, the page comes up and locks-up for about 5 minutes. After this time, sometimes shorter, sometimes longer the lock-up clears and the program is useable. Happens every time I close and reopen the program. Not sure if I have some corrupted files and need to reload Mozilla?

When I start Mozilla, the page comes up and locks-up for about 5 minutes. After this time, sometimes shorter, sometimes longer the lock-up clears and the program is useable. Happens every time I close and reopen the program. Not sure if I have some corrupted files and need to reload Mozilla?

Modified by Wayne Mery

Chosen solution

Good. Can you then mark the topic as 'Solved' please? Thank you.

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All Replies (6)

christ1
christ1
  • Top 25 Contributor
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What is your anti-virus software?

medic292
medic292 Question owner
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I have had the McAfee Security Suite that comes with the Cox system for years. However, this problem is recent, last 3-4 months. Thanks!

christ1
christ1
  • Top 25 Contributor
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https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee

medic292
medic292 Question owner
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I did as you suggested. I disabled McAfee from the tool menu. IT WORKS!!! Thank you! Appreciate your help. -F

christ1
christ1
  • Top 25 Contributor
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Chosen Solution

Good. Can you then mark the topic as 'Solved' please? Thank you.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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medic292,

what version of McAfee? And what version of addon is shown in extensions?