Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I started having gaming probs Tuesday in FOE. Inno says it is Firefox.

  • 5 replies
  • 1 has this problem
  • 3 views
  • Last reply by Happy112

LoriL
LoriL
more options

this is Inno's reply to my prob. : 

      Hello LoriLPike,

Thanks for contacting support, LoriLPike.

I understand how that issue can be very frustrating. Users with the latest FireFox and Flash combination are reporting this issue to us. Some have reported it happening with all flash sites, in fact.

Our recommendation is to try another browser, such as Chrome, Comodo Icedragon (my favorite), or Opera.

As we cannot resolve issue with FireFox and Adobe, and this isn't the first time that combination has caused issues, we will be unable to do much with the game to address the issues. Last time, adobe released a new flash update a few days later, and that seemed to work. Currently, that combination still works ok for FF users. FireFox version 54 with flash 26.0.0.131. While we do not condone using older software, that may be an acceptable work-around until the issue gets worked out between FireFox and Adobe.

Thanks and have a nice day.

Respectfully,

firedoc Ingame Moderator Forge of Empires, U.S.

this is Inno's reply to my prob. : Hello LoriLPike, Thanks for contacting support, LoriLPike. I understand how that issue can be very frustrating. Users with the latest FireFox and Flash combination are reporting this issue to us. Some have reported it happening with all flash sites, in fact. Our recommendation is to try another browser, such as Chrome, Comodo Icedragon (my favorite), or Opera. As we cannot resolve issue with FireFox and Adobe, and this isn't the first time that combination has caused issues, we will be unable to do much with the game to address the issues. Last time, adobe released a new flash update a few days later, and that seemed to work. Currently, that combination still works ok for FF users. FireFox version 54 with flash 26.0.0.131. While we do not condone using older software, that may be an acceptable work-around until the issue gets worked out between FireFox and Adobe. Thanks and have a nice day. Respectfully, firedoc Ingame Moderator Forge of Empires, U.S.

Chosen solution

Could you check if you are running Firefox 64-bit or 32-bit  ?

I just went over a long thread about this on FOE's forum, and switching to Firefox 32-bit solved the problem   .....

See :

http://www.filehorse.com/download-firefox-32/

Note : It is always best to download Firefox from here :

https://www.mozilla.org/en-US/firefox/all

The latest version is only offered in 64-bit

Read this answer in context 👍 1

All Replies (5)

Happy112
Happy112
more options

Hi   !

Where that moderator mentions : "FireFox version 54 with flash 26.0.0.131",
it is now : Firefox version 55 with Flash 26.0.0.151 (Adobe updated a couple of days ago)

In case that hasn't happened, you can download a Flash installer here:

https://get.adobe.com/flashplayer/

Make sure to uncheck any unwanted extras that Adobe might be offering to include in the download


Your system details show that you have three versions of Shockwave Flash, which can cause problems.

Please, remove :

Shockwave Flash 16.0 r0 Shockwave Flash 15.0 r0

LoriL
LoriL Question owner
more options

I just did all of these things, no change. :{

Happy112
Happy112
more options

Chosen Solution

Could you check if you are running Firefox 64-bit or 32-bit  ?

I just went over a long thread about this on FOE's forum, and switching to Firefox 32-bit solved the problem   .....

See :

http://www.filehorse.com/download-firefox-32/

Note : It is always best to download Firefox from here :

https://www.mozilla.org/en-US/firefox/all

The latest version is only offered in 64-bit

Modified by Happy112

LoriL
LoriL Question owner
more options

thank you so much Happy112. This seems to have solved my problem. :}

Happy112
Happy112
more options

LoriL said

thank you so much Happy112. This seems to have solved my problem. :}

My pleasure   ! Have fun playing games   !