Hi  !

Yes, when I look at the EverSync add-on, it sure looks like EverHelp is part of the package, but my advice would be to contact them : https://www.everhelper.me/contact-us.php

Then you ask if there is any official Mozilla email support - if by that you mean : do we provide support via email, the answer has to be 'No'.

If, however, you are talking about an email client, that is Thunderbird :

https://support.mozilla.org/en-US/kb/thunderbird-faq

https://www.mozilla.org/en-US/thunderbird/

https://support.mozilla.org/en-US/products/thunderbird

i mean the first thank you

Hi again  !

I just noticed that you have posted this before - you were given this link :

https://everhelper.desk.com/customer/portal/articles/1180411-nimbus-screenshot---quick-guide

and you marked that answer as 'Chosen Solution' ........ (?)

See this thread : https://support.mozilla.org/en-US/questions/1174457

Apparantly you still have the same problem, so it might be a good idea to contact them here : https://www.everhelper.me/contact-us.php

i contact with them but there is no responce

Then I suggest you find a registry cleaner and clean it out that way.

Also can go through the registry by hand as well as all folders looking for left overs.

Can also run https://www.malwarebytes.com/adwcleaner/ and see if it finds anything. Google each entry from the Log Report before deleting anything.

This is not a Firefox issue so we have given you the best suggestions as possible. It is up to you to follow the directions given.

Please let us know if this solved your issue or if need further assistance.

i use avg pc tuneup.also i forgot to tell you that teh ever helper appears when i take a screenshot and choose to save with nimbus screenshot addon thank you anyway

avg PC Tuneup I have used, it is so so and not a true cleaner. vasilsi said

i use avg pc tuneup.also i forgot to tell you that teh ever helper appears when i take a screenshot and choose to save with nimbus screenshot addon thank you anyway

Nimbus is part of the same company.

Please let us know if this solved your issue or if need further assistance.

vasilsi said

i use avg pc tuneup.also i forgot to tell you that teh ever helper appears when i take a screenshot and choose to save with nimbus screenshot addon thank you anyway

No, you didn't forget to tell us - no worries. You told us in both threads.

You said you contacted them, but didn't get any response - I don't know how long ago of course it was : but would you try again  ? You could even tell them that you posted this on a public forum (and maybe even give them a link to this thread).

Just thought of something : When you say "a window appears, called 'Everhelper " - is that something like a pop-up  ? What exactly does this 'window' say  ? Does it stay on your screen till you click on it  ? In other words : could you describe it a little bit more  ?

Couldn't let it go just yet ......

If you are using this add-on : https://addons.mozilla.org/en-US/firefox/addon/nimbus-screenshot/

then maybe you should contact the developer(s) about this ........

http://nimbusweb.co/

(In the upper right corner it says : 'Contact us')

yes a pop up when i take a screenshot w ith nimbus

vasilsi said

yes a pop up when i take a screenshot w ith nimbus

Would you try and contact that add-on's developer(s), like I suggested in my previous post  ? Worth a try ......

i have no responce.i unistall it

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.