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After typing address/URL/search word, I cannot make it to load the page or search

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  • Last reply by Mkll

skkayman
skkayman
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Hello, I have this problem for a long time, it is still happening even after updating to Quantum. Sometimes, not always, 1 in 15-20 starting the firefox makes the address bar not working. I can show website by bookmarks and links in pages, session is loading with every web site I had opened when closed the firefox. But when I type new address or a word to be search on google, after pressing ENTER nothing happens. I have to restart firefox to make it working. Is it because of any extension maybe? Or known bug?

Thank you for help :).

Hello, I have this problem for a long time, it is still happening even after updating to Quantum. Sometimes, not always, 1 in 15-20 starting the firefox makes the address bar not working. I can show website by bookmarks and links in pages, session is loading with every web site I had opened when closed the firefox. But when I type new address or a word to be search on google, after pressing ENTER nothing happens. I have to restart firefox to make it working. Is it because of any extension maybe? Or known bug? Thank you for help :).

All Replies (1)

Mkll
Mkll
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Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.