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I cannot log in to my email BT accounts using Mozilla Firefox

  • 1 reply
  • 2 have this problem
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  • Last reply by FredMcD

geowicz
geowicz
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I have been using Mozilla Firefox as my browser for years as don't like Google. On Saturday I found I could not log into my BT email accounts. I reported the issue to BT who said a number of customers had experienced the same problem. Today I was told to use Google to access my BT email accounts by BT and it appeared to work. I would prefer to go back to Mozilla Firefox. I can load the BT email log in page but when I try to sign in nothing happens and its the same on both email accounts.

I have been using Mozilla Firefox as my browser for years as don't like Google. On Saturday I found I could not log into my BT email accounts. I reported the issue to BT who said a number of customers had experienced the same problem. Today I was told to use Google to access my BT email accounts by BT and it appeared to work. I would prefer to go back to Mozilla Firefox. I can load the BT email log in page but when I try to sign in nothing happens and its the same on both email accounts.

All Replies (1)

FredMcD
FredMcD
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Please explain the problem in detail. What happens? Error messages?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

In Firefox 54 and below:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the Advanced panel and the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Close Firefox completely and then restart Firefox to see if the problem persists.

In Firefox 55 and above:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the General panel.
  3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.
    Fx55Performance-disableHWA
  4. Uncheck Use hardware acceleration when available.
  5. Close Firefox completely and then restart Firefox to see if the problem persists.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles: