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New message window not opening when write button pressed

dmotherwell
dmotherwell
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When I click on the "Write" button to start a new email message, or "Reply" to an existing message a new window or tab does not open. Hovering over the T-Brid icon on the tray shows two windows existing (main screen and the new message), i can only access the main home screen. When I restart in safe mode, it works as expected. Win 7 Pro, Bitdefender. Bitdefender Toolbar in T-Bird is disabled.

When I click on the "Write" button to start a new email message, or "Reply" to an existing message a new window or tab does not open. Hovering over the T-Brid icon on the tray shows two windows existing (main screen and the new message), i can only access the main home screen. When I restart in safe mode, it works as expected. Win 7 Pro, Bitdefender. Bitdefender Toolbar in T-Bird is disabled.

Chosen solution

Start in safe mode (hold Shift when you launch TB), check 'Reset toolbars and controls', then click 'Make changes and restart'. Any difference?

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All Replies (4)

christ1
christ1
  • Top 25 Contributor
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Among other things safe mode disables all add-ons. Disable your add-ons one-by-one to determine which one is causing the problem.

dmotherwell
dmotherwell Question owner
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All add-ons and extensions are already disabled.

sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

Start in safe mode (hold Shift when you launch TB), check 'Reset toolbars and controls', then click 'Make changes and restart'. Any difference?

dmotherwell
dmotherwell Question owner
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That did it, thanks so much.