Many crashes: EXCEPTION_ACCESS_VIOLATION_READ @ imgRequest::GetProgressTracker @ js::jit::ICStub::trace @ js::ConstraintTypeSet::sweep
Hello. I'm getting constant crashes on a new installation of Thunderbird on a new PC. It seems to happen when downloading emails, of which we have tens of thousands, and it seems to crash every few seconds or minutes. I tried reinstalling, and running in safe mode and disabling addons. I tried deleting the account and recreating it. I tried deleting the profile folder and recreating it. We have 4 email accounts on that machine (we have a dozen in total) but as TB seemed to be struggling I deleted all of them and recreated only 1, which made no difference. Apart from that the PC seems to be normal and does not report any errors. We have a dozen other PCs all running Thunderbird with the same accounts and with the same settings, none of which show any problems. The crash reports (I have loads of them) all seem to show EXCEPTION_ACCESS_VIOLATION_READ This is the ID of the most recent one: 4e9ad970-189e-41e9-9399-8db820180222
Thanks in advance for any help.
Modified by Wayne Mery
Chosen solution
In the end it was the PC that was faulty. It started doing stranger and stranger things so the supplier just replaced it. The replacement has been fine.
Many thanks to those who replied.
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None of the other PCs have any problems at all. Only the new one. I doubt that I will be able to get them to do anything other than submit the reports. Anything more complex I will have to do.
Thanks.
It's just a one time effort - in the crash reporter type the text (or copy it) into the email field and enable the checkbox. for "allow mozilla to contact me about this report". After adding those settings the crash reporter keeps them and the user just clicks "restart".
Did you ever manage to fix this? I think I'm having the same exact problem. This started happening 2 days ago to me
We haven't had anyone using that PC for the last few days due to the UK weather issues, so TB has had no reason to crash. As soon as someone starts using it again, and if it still crashes, then I will follow up on this thread.
We did have one TB crash on one of the other PCs yesterday, which has never happened before, but there may be some other reason for that.
Chosen Solution
In the end it was the PC that was faulty. It started doing stranger and stranger things so the supplier just replaced it. The replacement has been fine.
Many thanks to those who replied.