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Firefox crashes unexpectedly (no apparent reason)

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

skepnof
skepnof
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Hello,

my Firefox crashes after a few seconds or minutes using it. At first I thought it crashed when downloading an email attached file, but then it did when I was doing nothing. Actually, I'm writing this being constantly interrupted by the crash and restart.

I tried reinstalling Firefox and also starting it on save mode, but neither of these solutions helped. Everytime it restarts, it automatically creates a crash report. Here, some of the last crash IDs (I don't know if it is useful to paste so many, but I'm doing it in case it is):

bp-5ef6fe45-7fbc-47ab-b0a3-c2aa90180326 bp-235ddca2-1850-4c19-89c2-91cd60180326 bp-e738df5a-fb3c-476d-a33d-c50c20180326 bp-0a48d6c8-adde-49fd-8f47-8638b0180326 bp-2f9cbf95-1825-43fa-b1fa-0a8b10180326 bp-67c2424b-a708-4a94-8663-049810180326 bp-30881763-b2ac-46be-b38c-9b1300180326 bp-e5fc0ef4-b329-465f-af7a-33a650180326

Hello, my Firefox crashes after a few seconds or minutes using it. At first I thought it crashed when downloading an email attached file, but then it did when I was doing nothing. Actually, I'm writing this being constantly interrupted by the crash and restart. I tried reinstalling Firefox and also starting it on save mode, but neither of these solutions helped. Everytime it restarts, it automatically creates a crash report. Here, some of the last crash IDs (I don't know if it is useful to paste so many, but I'm doing it in case it is): bp-5ef6fe45-7fbc-47ab-b0a3-c2aa90180326 bp-235ddca2-1850-4c19-89c2-91cd60180326 bp-e738df5a-fb3c-476d-a33d-c50c20180326 bp-0a48d6c8-adde-49fd-8f47-8638b0180326 bp-2f9cbf95-1825-43fa-b1fa-0a8b10180326 bp-67c2424b-a708-4a94-8663-049810180326 bp-30881763-b2ac-46be-b38c-9b1300180326 bp-e5fc0ef4-b329-465f-af7a-33a650180326

All Replies (2)

FredMcD
FredMcD
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Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.113

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

FredMcD
FredMcD
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bp-5ef6fe45-7fbc-47ab-b0a3-c2aa90180326 Signature: CMountPoint::_GetMountPointForDriveLetter

No other information is offered. All the reports are the same.

I called for more help.