Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Not working in W8.1: recaptcha, some submit buttons and search boxes not being displayed

  • 2 replies
  • 2 have this problem
  • 5 views
  • Last reply by DeclanKelly

DeclanKelly
DeclanKelly
more options

Hi, I am running Firefox on Windows 8.1 and have a variety of issues: - recaptcha is never displayed - sometimes when making purchases no "submit" button is displayed, preventing me from going to checkout - sometimes search boxes are not displayed.

These problems do not occur when I use Chrome to complete the transactions.

I have disabled all add-ons in FF but this does not eliminate the problems.

Hi, I am running Firefox on Windows 8.1 and have a variety of issues: - recaptcha is never displayed - sometimes when making purchases no "submit" button is displayed, preventing me from going to checkout - sometimes search boxes are not displayed. These problems do not occur when I use Chrome to complete the transactions. I have disabled all add-ons in FF but this does not eliminate the problems.

Chosen solution

Hi Pkshadow,

Thanks for the pointers.

I tried Safe Mode and reCaptcha was displayed. I turned off Safe Mode and again de-activated all Extensions and Plugins. This time reCaptcha was not displayed. It appears that Safe Mode turns off more than the Extensions and Plugins.

I then refreshed Firefox. reCaptcha and missing search boxes are now being displayed, even with all the Extensions and Plugins enabled. I have not been able to test missing "Submit" buttons yet but hopefully the problems are now fully resolved.

Thanks for your help.

Read this answer in context 👍 0

All Replies (2)

Shadow110
Shadow110
more options

Hi, what Security Software are you running please ? Have you tried Safe Mode  ?

DeclanKelly
DeclanKelly Question owner
more options

Chosen Solution

Hi Pkshadow,

Thanks for the pointers.

I tried Safe Mode and reCaptcha was displayed. I turned off Safe Mode and again de-activated all Extensions and Plugins. This time reCaptcha was not displayed. It appears that Safe Mode turns off more than the Extensions and Plugins.

I then refreshed Firefox. reCaptcha and missing search boxes are now being displayed, even with all the Extensions and Plugins enabled. I have not been able to test missing "Submit" buttons yet but hopefully the problems are now fully resolved.

Thanks for your help.