Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I open my browser, Firefox tries to open a file. How do I stop this?

  • 1 reply
  • 1 has this problem
  • 20 views
  • Last reply by McCoy

DanielTStocks
DanielTStocks
more options

Firefox tries to go to *file:///C:/ProgramData/Quoteexs/snp.sc*, rather than my homepage, which is set as duckduckgo.com. I have checked this already in Options to make sure the homepage was correct. I have also right clicked on the Firefox icon and checked Properties > Shortcut > Target as this was the first option this site said to try. Neither worked so the problem is a little more complex (or more likely I'm a bit dumb!)

Firefox tries to go to *file:///C:/ProgramData/Quoteexs/snp.sc*, rather than my homepage, which is set as duckduckgo.com. I have checked this already in Options to make sure the homepage was correct. I have also right clicked on the Firefox icon and checked Properties > Shortcut > Target as this was the first option this site said to try. Neither worked so the problem is a little more complex (or more likely I'm a bit dumb!)

Chosen solution

Would you please run a scan with :

https://www.malwarebytes.com/

And also look at this article :

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

Read this answer in context 👍 0

All Replies (1)

McCoy
McCoy
more options

Chosen Solution

Would you please run a scan with :

https://www.malwarebytes.com/

And also look at this article :

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware