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Firefox latest and ESR 60.2.2 crash after install

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  • Last reply by philipp

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Firefox crashed. No idea why crash happened the first time, as I was not doing anything new. Restart for Firefox, reboot of computer did not solve the problem. Removed all Mozilla/Firefox data and reinstalled the latest version -- did not solve Installed ESR 60.2.2 this also did not solve. Installation seems ok, but when firefox starts, "Mozilla Crash Reporter" appears. When I click on "Retart Firefox", this dialog box appears again and again.

Crash report: AdapterDeviceID: 0x1916 AdapterDriverVersion: 21.20.16.4727 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: activity-stream%40mozilla.org:2018.04.20.1103-b3b95672,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,followonsearch%40mozilla.com:0.9.6,formautofill%40mozilla.org:1.0,jaws-esr%40mozilla.org:1.2,onboarding%40mozilla.org:1.0,screenshots%40mozilla.org:30.1.0,webcompat%40mozilla.org:1.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:60.2.2 AvailablePageFile: 3862863872 AvailablePhysicalMemory: 3249250304 AvailableVirtualMemory: 138532720992256 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 1833489334272 BreakpadReserveSize: 83886080 BuildID: 20181001135620 CPUMicrocodeVersion: 0xbe CrashTime: 1539236921 EMCheckCompatibility: true FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1539236297 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Microsoft Corporation":["api-ms-win-crt-runtime-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["wscapi.dll","iertutil.dll","version.dll","avrt.dll","wtsapi32.dll","WINMMBASE.dll","winmm.dll","dwmapi.dll","ntmarta.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","CRYPTBASE.DLL","bcrypt.dll","devobj.dll","kernel.appcore.dll","powrprof.dll","profapi.dll","msasn1.dll","fltLib.dll","cfgmgr32.dll","KERNELBASE.dll","crypt32.dll","windows.storage.dll","ucrtbase.dll","win32u.dll","bcryptPrimitives.dll","gdi32full.dll","wintrust.dll","msvcp_win.dll","rpcrt4.dll","kernel32.dll","user32.dll","oleaut32.dll","clbcatq.dll","nsi.dll","gdi32.dll","ws2_32.dll","SHCore.dll","msctf.dll","shell32.dll","advapi32.dll","combase.dll","msvcrt.dll","sechost.dll","shlwapi.dll","setupapi.dll","imm32.dll","ole32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","lgpllibs.dll","mozglue.dll"],"Quick Heal Technologies Private Limited":["ScDetour.Dll"]} MozCrashReason: MOZ_CRASH(can't start crash reporter server()) Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1916, AdapterSubsysID: 00000000, AdapterDriverVersion: 21.20.16.4727 FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 623 StartupCrash: 1 StartupTime: 1539236920 SystemMemoryUsePercentage: 61 Theme: classic/1.0 ThreadIdNameMapping: 21644:"Gecko_IOThread",10324:"Timer",8384:"Link Monitor",21412:"Socket Thread",18080:"JS Watchdog",9048:"BGReadURLs",2148:"Hang Monitor",9860:"Cache2 I/O",15372:"Cookie",22368:"StreamTrans #1",10152:"GMPThread",20440:"VsyncIOThread", Throttleable: 1 TotalPageFile: 10350301184 TotalPhysicalMemory: 8496746496 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 2.222678846 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 60.2.2 Winsock_LSP: AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994

MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 3972523d-2af1-11d1-b655-00805f3642cc

This report also contains technical information about the state of the application when it crashed.

Firefox crashed. No idea why crash happened the first time, as I was not doing anything new. Restart for Firefox, reboot of computer did not solve the problem. Removed all Mozilla/Firefox data and reinstalled the latest version -- did not solve Installed ESR 60.2.2 this also did not solve. Installation seems ok, but when firefox starts, "Mozilla Crash Reporter" appears. When I click on "Retart Firefox", this dialog box appears again and again. Crash report: AdapterDeviceID: 0x1916 AdapterDriverVersion: 21.20.16.4727 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: activity-stream%40mozilla.org:2018.04.20.1103-b3b95672,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,followonsearch%40mozilla.com:0.9.6,formautofill%40mozilla.org:1.0,jaws-esr%40mozilla.org:1.2,onboarding%40mozilla.org:1.0,screenshots%40mozilla.org:30.1.0,webcompat%40mozilla.org:1.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:60.2.2 AvailablePageFile: 3862863872 AvailablePhysicalMemory: 3249250304 AvailableVirtualMemory: 138532720992256 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 1833489334272 BreakpadReserveSize: 83886080 BuildID: 20181001135620 CPUMicrocodeVersion: 0xbe CrashTime: 1539236921 EMCheckCompatibility: true FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1539236297 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Microsoft Corporation":["api-ms-win-crt-runtime-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["wscapi.dll","iertutil.dll","version.dll","avrt.dll","wtsapi32.dll","WINMMBASE.dll","winmm.dll","dwmapi.dll","ntmarta.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","CRYPTBASE.DLL","bcrypt.dll","devobj.dll","kernel.appcore.dll","powrprof.dll","profapi.dll","msasn1.dll","fltLib.dll","cfgmgr32.dll","KERNELBASE.dll","crypt32.dll","windows.storage.dll","ucrtbase.dll","win32u.dll","bcryptPrimitives.dll","gdi32full.dll","wintrust.dll","msvcp_win.dll","rpcrt4.dll","kernel32.dll","user32.dll","oleaut32.dll","clbcatq.dll","nsi.dll","gdi32.dll","ws2_32.dll","SHCore.dll","msctf.dll","shell32.dll","advapi32.dll","combase.dll","msvcrt.dll","sechost.dll","shlwapi.dll","setupapi.dll","imm32.dll","ole32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","lgpllibs.dll","mozglue.dll"],"Quick Heal Technologies Private Limited":["ScDetour.Dll"]} MozCrashReason: MOZ_CRASH(can't start crash reporter server()) Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1916, AdapterSubsysID: 00000000, AdapterDriverVersion: 21.20.16.4727 FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 623 StartupCrash: 1 StartupTime: 1539236920 SystemMemoryUsePercentage: 61 Theme: classic/1.0 ThreadIdNameMapping: 21644:"Gecko_IOThread",10324:"Timer",8384:"Link Monitor",21412:"Socket Thread",18080:"JS Watchdog",9048:"BGReadURLs",2148:"Hang Monitor",9860:"Cache2 I/O",15372:"Cookie",22368:"StreamTrans #1",10152:"GMPThread",20440:"VsyncIOThread", Throttleable: 1 TotalPageFile: 10350301184 TotalPhysicalMemory: 8496746496 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 2.222678846 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 60.2.2 Winsock_LSP: AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 3972523d-2af1-11d1-b655-00805f3642cc This report also contains technical information about the state of the application when it crashed.

All Replies (5)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Unfortunately, Firefox will NOT open any browser window. I just get a pop-up "Mozilla Crash Reporter". That's the reason, I pasted the crash report in my previous message. Is there any other way to share this info? Thanks

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If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

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There are only two files: File1: bp-c03642f5-2147-43c1-94a5-12a5c0181011 10/11/2018 11:18 AM This is a text file having this info: Crash ID: bp-c03642f5-2147-43c1-94a5-12a5c0181011

File 2: bp-466cb1d1-0991-4337-b980-4623e0181011 10/11/2018 8:03PM This is a text file having this info: Crash ID: bp-466cb1d1-0991-4337-b980-4623e0181011

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thanks for those reports - unfortunately these crashes are caused by an outdated version of quickheal security software that is running on your system and hooking into the browser. they have provided a fix for this, so please make sure that your security software is fully up to date or else remove quickheal...