Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why is my master password ok button grayed out?

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

westcoast54
westcoast54
more options

When I try to create a master password the ok button is grayed out.

When I try to create a master password the ok button is grayed out.

All Replies (2)

McCoy
McCoy
more options

Hello westcoast54,

Would you please make sure that you're not in permanent Private Browsing mode :

3-bar menu (or 'Tools') => Options => Privacy & Security => under 'History' => Firefox will : choose : 'Use custom settings for history' Uncheck : 'Always use private browsing mode'

Does that make a difference  ?

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

Does about:policies#active show any active policies?

You can open "about:" pages via the location/address bar

  • "about:" is a protocol to access special pages

Try to rename/remove pkcs11.txt and secmode.db in the Firefox profile folder with Firefox closed.

If this doesn't help then also rename/remove logins.json and key4.db.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.